Shipping policy

Order Processing:

All orders are fulfilled from our U.S. warehouse.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

United States:

We ship from our centrally located U.S. warehouse, allowing efficient delivery nationwide. For standard ground shipping, orders are typically delivered within 2–5 business days after dispatch across most U.S. zones. 
Delivery times may vary depending on location and carrier performance. Expedited shipping options may be available at checkout.

Canada & Mexico:

Estimated delivery time after dispatch:
4–8 business days
Delivery times may vary depending on customs processing and carrier routing.
Any applicable duties, taxes, or import fees are the responsibility of the customer.

International Shipping:

Estimated delivery time after dispatch:
7–14 business days
International delivery timelines vary by country and customs procedures.
Customers are responsible for any duties, VAT, or import charges imposed by their country.

Tracking:

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.

Delays:

Delivery timeframes are estimates and are not guaranteed.
Delays may occur due to:

• Carrier disruptions
• Weather conditions
• Customs inspections
• High seasonal demand
• Events beyond our control

Velocity Gear is not responsible for delays once an order has been transferred to the shipping carrier.